TradingAlpha Review your access
Open Account → Subscription to see the products and status associated with your account. Directly managed access may be shown without a billed subscription.
The Screener is a separate product from the indicator bundle. Having a login does not by itself mean every product is included. Check the product name before purchasing a second subscription to solve an access issue.
Change or cancel
The current app directs subscription changes and cancellations to manage@tradingalpha.io. Include the purchase email, the product, and what you want changed. If your purchase receipt provides a billing portal, review its available actions and retain the confirmation of any change.
Do not assume removing an indicator from a chart, disconnecting Discord, or signing out cancels billing. Check the actual cancellation confirmation and effective date.
Refund and renewal terms
Refer to the terms accepted at your purchase and the billing details on your receipt for renewal and refund conditions. Support can identify the terms attached to your subscription. This guide does not replace those terms or introduce a new refund policy.
The earlier documentation contains billing statements with inconsistent activation/cancellation timing. We do not use those as a promise of a particular processing time here.
Paid but missing access
Check first-purchase signing, the account email, and your linked TradingView username. Contact support with the product and problem instead of making another purchase. See account setup.