TradingAlpha I paid but cannot find my indicators
Confirm first-purchase signing, the exact TradingView username, and the TradingView account currently signed in. Look under Invite-only scripts. If still missing, send support the purchase email and product. Do not place another order as a workaround.
The app only opens Account
Check which product you purchased. Indicators and Screener are separate entitlements. A successful login does not automatically include Screener access.
My scan is empty
Check the market, timeframe, active signal filters, and market-data constraints. Remove extra conditions one at a time. If broad scans are also empty, check available status information and report the market and timeframe to support.
My chart does not match a result
Compare the symbol, exchange, quote currency, timeframe, candle completion, and update time. Screener data is refreshed periodically. A chart's live developing candle can differ from the last completed scan.
A number is an em dash
It is unavailable, not zero. Quotes, signals, reporting data, and event calendars can have different update times. An unavailable row can remain visible intentionally so your layout and saved names do not disappear.
I cannot see another member's post
It may be private, deleted, restricted, or otherwise unavailable. A saved bookmark does not override the post's audience. Do not assume access to a link means access to every post.
Where is a tool I saw in an admin screenshot?
This guide covers Alpha and Screener member tools. Separate Macro access and admin-only workspaces are outside this guide. If a member workflow is missing, check your account access with support.
Contact support
Email manage@tradingalpha.io. Include the affected product, purchase email, steps taken, approximate time, and any visible error. For scan issues include the asset, timeframe, and filters. Exclude passwords, tokens, full card numbers, and private brokerage details.